| Performance | Just like traffic, slowdowns in computer systems are generally caused by choke points. They need to be identified and resolved. | |
| Stability | The weak links need more attention to keep them from breaking. They need to be found and either be resolved or managed. | |
| Security | Security isn't found in a box. It's a pervasive structure that includes systems and the people that use them. | |
| Utilization | Why waste money? Take advantage of everything your systems can offer. | |
| Cost Effectiveness | Spending too much money is obviously wasteful. Spending too little can cost much more in the long run. | |
| Usability | It may sound trite but all of the capabilities a computer system has are useless if they don't get used. | |
| Functionality | Computer systems that do what your company needs them to. |